FLORALINDA flowers

Sales & Delivery Policy

Sales and Services

• All sales are final.

• We reserve the right to refuse service to anyone for any reason, at our discretion.

Ordering & Communication

• Orders may be placed online 24/7.

• All online orders must be confirmed via phone or text during customer service phone hours.

• Orders and deliveries are subject to availability and delivery distance.

Customer Service Phone Hours

📞 (877) 809-5496

Speak with a real person during our phone support hours:

• Monday to Thursday: 9:00 AM – 7:00 PM

• Friday: 9:00 AM – 3:00 PM

• Saturday: Closed

• Sunday: 11:00 AM – 7:00 PM

• You may also text 

Substitution Policy

Floral arrangements may vary slightly from the images shown. While every effort is made to replicate the style, theme, and color scheme, substitutions may be necessary due to seasonal or market availability.

In such cases:

• Substitutions will be made with items of equal or greater value.

• The overall design and spirit of your arrangement will always be preserved.

Order Minimums & Delivery Fees

• $50 order minimum for deliveries between 10 and 15 miles from Cerritos, CA.

• $100 order minimum for deliveries 15+ miles from Cerritos, CA.

• Free delivery for orders within 0 to 10 miles, including:
  Artesia, Bellflower, Buena Park, Cerritos, Hawaiian Gardens, Lakewood, La Mirada, and Norwalk.

• $20 delivery fee for 10-20 miles.

• Student-related orders may be exempt from delivery fees (with valid communication and proof).

Same-Day Delivery Policy

• Same-day delivery orders must be placed and confirmed by 11:00 a.m. by call or text during customer service phone hours.

• Orders placed after the cutoff time of 11:00 am may be delivered the next day, based on availability.

• Note: Advanced ordering is required for peak holidays (e.g., Valentine’s Day and Mother’s Day).​​

Designated Location:

• After purchase and communication has been confirmed, a meeting at a pre-arranged place to deliver our products is possible. The cities include Artesia, Bellflower, Cerritos, Norwalk, Lakewood, and La Mirada. 

Delivery Days & Hours

• Delivery Days: Sunday through Thursday

• Delivery on Fridays TBD

• Delivery Time Window: 9:00 AM – 7:30 PM

We do not guarantee exact delivery times, but we can provide a general timeframe. We will contact you upon arrival.

Delivery to Businesses, Apartments, and Secured Locations

For deliveries to locations where flowers cannot be left unattended:

• Our drivers may contact the recipient before delivery to ensure availability.

• For apartment complexes or gated buildings, coordination may be required.

• A secure, weather-protected area must be available if the recipient is unavailable.

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Refused Deliveries

• If a recipient refuses delivery, no refunds or replacements will be issued.

• All sales are final, and delivered arrangements are accepted "as is."

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If you have any questions about our policies, contact us during business hours.

Thank you for choosing FLORALINDA flowers—where every design is handcrafted with love!